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What is 211?

211 services

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Phone and Chat

7 days, 8 am to 6 pm, 365 days per year

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Online Directory

Responsive Web Design

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Social Analysis

Statistical reports on met and unmet needs

  • Information and referral service on social and community services
  • 3 digit number - easier access for vulnerable groups (seniors, immigrants, low-income people)
  • Multilingual support (200 languages)
  • Free, confidential
  • Personalized response by Information & Referral Specialists
  • Proximity service for citizens
  • Fully bilingual site
  • Geolocation of agencies and programs
  • Annual verification of agencies' information
  • Search by organization name, categories or keywords
  • Detailed record of the services of each organization
Detailed reporting:
  • Caller profile
  • Unmet needs
  • Agencies and programs referred
  • Area served by agencies
 
 

What is 211?

211 is an information and referral service that refers citizens towards community organisations, public and parapublic services and programs near them.

An essential service

  • 211 service helps curb poverty and social exclusion, giving the people with non-urgent social needs rapid information on the social and community resources that will help them find solutions to move beyond their precarious situations.
  • 211 is a free service, largely accessible especially for low-income people, seniors and newcomers.
  • With the help of statistics from calls and web frequency, 211 sheds a light to government officials and decision-makers on social needs and in determining missing resources that are needed.
  • 211 is available everywhere in Canada and some areas of Québec.
  • 211 is an ally of other N11 services:
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211 Greater Montréal

211 Greater Montréal is managed by the Information and Referral Center of Greater Montréal .  211 Greater Montréal was launched in January 2018. Its major partner is the Communauté Métropolitaine de Montréal (CMM). Centraide Greater Montréal and Québec government also support the service and its activities.

211 is accessible by telephone and chat in a major part of Communauté métropolitaine de Montréal (CMM): Island of Montréal, agglomeration of Longueuil, North and South Shores. It is also accessible out of CMM territory in the cities of MRC de Vaudreuil-Soulanges and MRC des Jardins-de-Napierville. There is a total of 4 million people living on CMM territory, representing almost half of Québec's population. See map at bottom of page. 

Thanks to the Centraide network, resources on the territories of Lanaudière, Laurentides and Outaouais are accessible via 211qc.ca. However, the telephone and chat services are not available everywhere in those areas. 

Since summer 2023, 211 is accessible in Gatineau thanks to financial support from the City of Gatineau. 

Need more info?

Read our FAQ.