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ombudsman for banking services and investments

OSBI
20 Queen Street West, Suite 2400, Toronto, Toronto, ON, M5H 3R3
1 888 451-4519 www.obsi.ca/en ombudsman@obsi.ca
Canada
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Services

Resolves disputes between participating banking services and investment firms and their customers if they can't solve them on their own.

* Free services to customers.

* May recommend compensation up to a maximum of $350,000.

* Complaints form: consumerportal.obsi.ca/public/inquiries/inquiry

Details on the service offer

Must first complain to the firm involved.

Schedule

Monday to Friday 8h00 to 17h00

Coverage area

Canada

Languages offered

English, French

Application process

fill out the form on the website

Categories:

; Justice and Advocacy - Consumer protection and complaints ; Employment and Income Support - Budget management and consumption

Mailing address

20 Queen Street West, Suite 2400, Toronto, Toronto, M5H 3R3

Toll free

1 888 451-4519

Business line

416 287-2877

Legal Status

non-profit organization

Funding

self-financing

Last verified on

2025-04-24

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