Assistance and accompaniment for people who wish to file a complaint regarding services that they have had or should have received in the health and social services network.
* CAAP on the lease: support in the process of amicably settling a dispute with the RPA operator or a dispute following an application to the Housing Administrative Tribunal.
* Public establishments: CLSC, hospitals, residential and extended care centres, youth centres, rehabilitation centres.
* Intermediate resources: chartered or self-financed private residences, family resources.
* Community organizations in the health and social services field or operating a fonction or activities for ASSS: pre-hospital emergency services, ambulance services.
* Information and assistance to tenants of private residences for seniors (RPA) to formulate a complaint and accompaniment in the complaint process.
* Help in preparing for a hearing at the Tribunal administratif du logement.
