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211 Greater Montreal provides access to its interactive platform showing requests received by phone and email. Our goal is to provide easy access to this data, giving elected representatives and community organizations an overview of their region and helping them respond to local needs.
Data is available by city, agglomeration and MRC. You can view the needs expressed and refine your search by gender, age and language.
Note that, like all datasets, this information has limitations and should not be interpreted as a complete portrait of the situation. 211 Greater Montreal nevertheless hopes that, combined with other information, this dataset can be used as a partial view of current social and community needs.
You’ll find below some instructions on how to use the interactive tables. Please contact us at donnees@211qc.ca if you have any questions.
The period indicated is from April 1st 2018 to today. You can select any other start date provided it is after April 1 2018.
The first page of the table provides data on all the calls and email requests made to 211 Greater Montreal. In the red menu on the left, clicking on the different tabs lets you access additional statistical data.
Below the red menu, you can select filters to refine your search by, for example, region, city, neighbourhood or RCM as well as by gender, age and language. You can remove these filters at any time by clicking on Effacer.
To access the user profile, click on the second line of the red menu or on the forward arrow at the bottom of the page. This will take you to page 2, which gives a profile of the 211 service users. NOTE: If you chose specific selection criteria on page 1 of the table, they will continue to apply on page 2 and on all other subsequent pages to provide a consistent portrait. You can remove these filters at any time.
The data on page 3 provide a portrait by category of need. At the top left, you will see Alimentation (Food). By clicking on the arrow, you can analyze other types of needs, which are presented in alphabetical order.
Page 4 shows the number of social and community needs expressed, based on the criteria you select as you did on the previous pages.
Page 5 provides data on the number of referrals made and to which organizations, based on your search criteria.
The data on page 6 show the needs that could not be met, either because the service does not exist, does not exist in the user’s region, is not accessible by public transit, etc.