Accessibility

211 must remain accessible to all users. To achieve this, 211 has implemented a number of accessibility measures.

Multiple platforms:

To ensure services are accessible to everyone, 211 can be reached by phone, online, or through chat.

Information on service accessibility

Each year, 211 requests that every organization in our database provide details on the accessibility of its services. These categories were established by the organization AlterGo (altergo.ca). On each organization’s information page, you may see the following pictograms:

Indicates a place or activity that is accessible for a person using a wheelchair.

Indicates a place or activity that is accessible for a person using a wheelchair, with assistance.

Indicates the presence of one or more parking spaces reserved for holders of a disability parking permit.

Indicates that the organization or activity is recognized as part of the Carte Accompagnement Loisir (CAL) program.

Indicates the presence of a hearing assistance system.

Indicates the availability of services for people with a visual impairment.

Indicates that interpretation services are available for the activity mentioned, without requiring a prior request.

211 also includes in its database all organizations that are members of AlterGo.

The 211 website has been designed to be as user-friendly as possible and accessible for people with visual impairments, in accordance with the accessibility standards established by the W3C (w3.org/standards/webdesign/accessibility).

If you have suggestions for improvement, or if you feel that certain sections of the site could be more accessible, please contact us at 211@211qc.ca.