The 211 service, which puts citizens in touch with local community organizations and public services, is celebrating National 211 Day to highlight its impact on communities. 211 Greater Montreal, in operation since 2018, is becoming increasingly well known to residents looking for help to deal with difficult or precarious situations and can be proud of its first two years of service. 211 Greater Montreal Celebrates National 211 Day Today An Established Canadian Information and Referral Service for the Public   Montreal, February 11, 2020 — The 211 service, which puts citizens in touch with local community organizations and public services, is celebrating National 211 Day to highlight its impact on communities. 211 Greater Montreal, in operation since 2018, is becoming increasingly well known to residents looking for help to deal with difficult or precarious situations and can be proud of its first two years of service. 211 Greater Montreal: Elected representatives, responders and organizations serving residents 211 Greater Montreal was established in January 2018 to serve the citizens of the Communauté métropolitaine de Montréal (CMM). 211 Greater Montreal began as www.211qc.ca, a website listing more than 5,000 community organizations. The launch of the 211 phone service followed in April 2018. Almost two years later, the counsellors and employees of 211 Greater Montreal have a lot to be proud of: 72,000 calls have been received and 950,000 people have used the website to find food assistance, family and elder support, mental health resources and tenant assistance resources. “211 Greater Montreal is a success thanks to the close cooperation of elected officials, responders and the 5,000 community organizations and public services in Greater Montreal. We firmly believe in the importance of referrals and their social impact in communities. In this era of information overload, 211 proves that people are still looking for a dependable resource and, more than ever, they want to speak to a human being to get help. We are working hard to help more and more people, and we are succeeding thanks to the support of our much-appreciated partners: Centraide of Greater Montreal, the CMM and the government of Quebec,” said Pierrette Gagné, Executive Director of the Information and Referral Centre of Greater Montreal.   Quotes Centraide of Greater Montréal “On this 211 Day, I would like to highlight the great effort of the team at the Information and Referral Centre of Greater Montreal, under the direction of Pierrette Gagné, to deploy this service throughout the Greater Montreal area. Thanks to their work, tens of thousands of our fellow citizens can call 211 to find resources that meet their needs. This service is also a valuable tool to document and better understand social challenges in real time so that we can find better ways to respond to them. The Solidaires Award that Centraide gave to Pierrette Gagné last week attests to her leadership in making this project a reality,” said Lili-Anna Pereša, President and Executive Director of Centraide of Greater Montreal. Communauté métropolitaine de Montréal “The 211 Greater Montréal service has succeeded in becoming an indispensable referral tool, extremely reliable and efficient, on which citizens can count on to quickly find the right resources and the help to overcome various hardships, stated Mrs. Valérie Plante, Mayor of Montréal and President of the Communauté métropolitaine de Montréal. “This service is a concrete way of strengthening our social safety net and the CMM is proud to be an important link in the North American 211 network.” 211: A well-established Canadian information and referral network Canadians have access to fifteen 211 services centers across the country, in eight out of ten provinces and in major cities and metropolitan areas. In 2001, InformCanada, the national organization of information and referral centres in Canada, and Centraide/United Way Canada were authorized by the CRTC to reserve the 211 telephone number for Canadian community information and referral centres. Quebec has had 211 service for 11 years in the Capitale-Nationale and Chaudière-Appalaches regions, as well as MRC Haute-Yamaska.    A national social media campaign to celebrate 211 A variety of visuals promoting 211 will be released on February 11. The Make the right call / Composez le bon numéro campaign is designed to raise people’s awareness of the proper use of 911, 811, 311 and 211 and the differences among them. We encourage you to share these visuals, to use the hashtag #211day and follow 211 on social media at the following addresses:   Twitter: https://twitter.com/CentreReference Facebook: https://www.facebook.com/211GrandMontreal/ Instagram: https://www.instagram.com/211grandmontreal/   About the Information and Referral Centre of Greater Montreal—Since 1956, the Information and Referral Centre of Greater Montreal’s mission has been to provide help through information. The Centre manages the Drugs: Help and Referral, Gambling: Help and Referral, 211 Greater Montreal and the TeleCounseling program for excessive gamblers. About Centraide of Greater Montreal—Centraide of Greater Montreal is active in Laval, Montreal and the South Shore. Close to 57,000 volunteers are involved in the 350-some organizations it supports, and more than 22,000 volunteers work on its annual campaign. Centraide is present in 18 regions of Quebec and is supported by businesses, private, public and parapublic institutions and major trade unions. The money raised is invested locally to break the cycle of poverty and social exclusion.  About the Communauté métropolitaine de Montréal (CMM)—Created in 2001, the CMM is a planning, coordination and funding body for 82 municipalities made up of four million people spread over more than 4,360 km2. The CMM exercises authority in the areas of land use, economic development, social housing, public transit and the environment. For more information, visit https://cmm.qc.ca/   Information and interviews Lucie Kechichian Director, Communications and Community Relations Phone: 514-527-1388, extension 215        Cell: 514-577-3471 Lucie.kechichian@info-reference.qc.ca                          The social realities of youth and adults in difficulty may sometimes differ from an urban to a rural setting. However, there are no doubts as to the importance of helping everyone. For 25 years, L’ Aiguillage has been helping people get through difficult situations in the Vaudreuil-Soulanges area.L’ Aiguillage: History   The organization was founded in 1993 by two volunteers involved in the field. Aware of the marginalization of youth, they decided to set up L’ Aiguillage to help them.   Local services:   L’ Aiguillage offers three types of help: street outreach, emergency shelter and residential stability with follow-up.   The street outreach workers, the emergency shelter and the residential stability and follow-up counsellors are available for people going through various difficult situations. Several services are offered: Welcome and emergency referrals; Counselling; Emergency shelter for 24 hours, including meals; Emergency food and clothing; Counselling for runaway or suicidal youth; Regional concertation on homelessness.   L’ Aiguillage offers emergency shelter for young adults 18 and over, as well as, other services for all ages.   The L’ Aiguillage services cover the Vaudreuil-Soulanges area, the MRC du Haut Saint-Laurent and the MRC de Beauharnois-Salaberry.   Address:   536, rue Chicoine Vaudreuil-Dorion (Québec) J7V 7E4   To contact the team: Management: 450-218-6418 direction@aiguillage.ca (Monday to Friday: 9:00 am to 4:30 pm)   Emergency shelter coordinator: 450-218-6418 hebergement@aiguillage.ca (24/7)   Residential stability with follow-up: 1-844-782-5487 sra@aiguillage.ca   Street outreach: 1-877-265-8460 rue@aiguillage.ca (Monday 10:00 am to Friday at midnight)              Ex Aequo's mission is to promote and advocate the rights of people with motor disabilities. Whether it is for transportation, housing, health and social services or municipal life, its team works relentlessly to improve the well-being of people with disabilities.  Ex aequo's mission is to promote and advocate the rights of people with motor disabilities. Whether it is for transportation, housing, health and social services or municipal life, its team works relentlessly to improve the well-being of people with disabilities. Together with community organizations, favoring citizen action and working on all fronts such as, information, representation and mobilization, Ex aequo was one of the first organizations in Montréal to devote itself entirely to advocating the rights of people with disabilities. Ex aequo's mission is to promote and advocate the rights of people with motor disabilities. Whether it is for transportation, housing, health and social services or municipal life, its team works relentlessly to improve the well-being of people with disabilities.   To contact Ex aequo: 3680, Jeanne-Mance Street, Suite 328, Montréal, QC, H2X 2K5 514 288-3852 www.exaequo.net       People of 50 years and older who wish to stay active in a stimulating environment join together in organizations that will permit them to socialize while doing interesting activities. It's the case of Centre 50+Blainville. The Centre's goals are to  : - offer members the resources to live their retirement in a healthy way,- offer members available tools in order to do so. The Centre offers many services and activities that caters to the needs of a diversified clientele.  Among other services, the Centre offers especially the following activities :   * Language classes : English and Spanish. * Fitness classes: stretching, tap dance, crossfit, swiss balloon, Tai Chi Chuan. * Computer classes ; basic or more advanced teachings, tablets, Facebook. * Art classes: painting, stain glass, dance, theatre. * University of the third age.   Membership fees are required.   Contact: Most activities are held in the permanent premises, at the Blainville civic address, in the basement of the Notre-Dame-de-l'Assomption Church (at the north-west of the 70e avenue west),  at the chalet of Jacques-Viger Park,  at Centre Récréoaquatique de Blainville,  at the Salon de quilles Ste-Thérèse. Opening hours : From Septembre until June, from Monday to Friday, from 9:00 a.m to 12:00, and from 1:15 p.m. to 4:00 p.m. Exceptionaly, some conferences, classes and special activities can take place in the evening and on week-ends. 1015-A boul. Curé-Labelle, Blainville Phone: (450) 435 1708Fax : (450) 435 3003 Postal address Centre 50+ Blainville 1001 Chemin du Plan-BouchardCasier Postal 19Blainville (Québec) J7C 4N4 Email : info@centre50plusblainville.qc.ca Website :  www.centre50plusblainville.qc.ca       The 211 service will be implemented in every 82 municipalities that are part of the Community métropolitaine de Montréal by april 2018.  Press release For immediate publication A major step has been taken today: 211 soon to be available to all citizens of Greater Montréal   Montréal, September 28, 2017 - Today, the conseil de la  Communauté métropolitaine de Montréal (CMM) has given the green light to the financing of the 211 service at the metropolitan scale. Already offered to the citizens of Laval, of Montréal and of the MRC de L’Assomption, the 211 service will soon be available to the entire population of the 82 municipalities of Greater Montréal. « We are very proud to announce today that all the citizens of the Greater Montréal, will soon have access to the new service. In a very short while, every person looking for help will be able to obtain rapidly and freely reliable and detailed information and updated references on available community services. This demonstrates our social solidarity and the inclusive character of the Greater Montréal », declared Mr. Denis Coderre, Mayor of Montréal and President of the CCM. The Information and Referral Centre of Greater Montréal (IRCGM) and Centraide of Greater Montréal welcome the Communauté métropolitaine de Montréal’s (CMM) decision to move forward with extending the 211 service to all 82 CMM member municipalities starting January 2018. During the Je vois Montréal event, Mrs. Lili-Anna Pereša, President and Executive Director of Centraide of Greater Montréal and Mrs. Pierrette Gagné, Executive Director of IRCGM, co-leaders of the 211 project, had committed to launch the service throughout the CMM in 2017, year of the 375th anniversary of Montréal. “Mission accomplished! 211 will soon see the day and we can only applaud the accomplishment of this milestone project for Centraide of Greater Montréal”, Mrs. Pereša mentioned. “The implementation of 211 throughout the Greater Montréal area in the upcoming months is great news for all citizens with unmet social needs who are seeking to rapidly gather information and contact details of resources that can help them”, said Mrs. Gagné, whose organization is in charge of the 211 service. “211 is also an important tool for all social workers and counsellors, as well as for all community organizations that will benefit from added visibility on the Web to better reach their client populations”, Mrs. Gagné added. Reachable by phone and online, 211 provides a centralized information and referral service that can quickly direct people to appropriate social, community and public resources in Greater Montréal. It is to be fully functional in the metropolitan area by April 2018. An easy-to-remember, three-digit phone number, 2-1-1 puts people of all ages in touch with IRCGM counsellors and enables them to easily find resources close to their homes. By phone and on the Internet Available from 8 am to 6 pm, 7 days a week, including on holidays, info-referral counsellors will refer citizens to any of the 5000 organizations in the greater metropolitan area that can better address their needs. Moreover, the 211 website of the Greater Montréal, www.211qc.ca, will allow to search for social and community services at all times, whether it be for resources for seniors or for immigrant people, for food or material assistance, affordable housing, youth or family services, assistance for homeless people, education, employment, volunteering and more. In Canada, 211 is already established in most major cities such as Toronto, Vancouver, Calgary, Edmonton, Ottawa, Halifax, Regina, Ottawa and Québec City. It is also operating in many provinces. The Greater Montréal area has been a missing link up until now. It may be recalled that InformCanada, the Canadian coalition of information and referral centres, together with Centraide/United Way Canada, have been granted the authorization to reserve the 211phone number for Canadian community information and referral centres by the CRTC in 2001. InformCanada and United Way have since been responsible for granting the 211 license as well as for establishing quality standards. Communauté métropolitaine de Montréal Communauté métropolitaine de Montréal is a planning, coordinating and funding organization created in 2001 that brings together 82 municipalities, totalling close to 3.9 million people distributed over more than 4,360 square kilometres. The CMM carries out responsibilities with regard to land use planning, economic development, social housing, public transportation, environment as well as metropolitan services, equipment, infrastructures and activities. The Information and Referral Centre of Greater Montréal celebrated its 60th anniversary in 2016. It offers bilingual social and community information and referral services to citizens and counsellors of Greater Montréal by phone, online and through printed directories. It also manages the 211 service, the Referral Helpline for Seniors as well as two specialized support, information and referral phone lines offering addiction-related assistance across Québec; Drugs : Help and Referral and Gambling : Help and Referral. The TeleCounselling program for compulsive gamblers is one more of its projects. Proud partner of the 211 service, Centraide of Greater Montréal campaigns to mitigate the cumulative impacts of poverty on people and on future generations in Laval, Montréal Island and the South Shore. In the Province of Québec, 18 Centraide/United Way organizations work to support 1,500 community organizations and projects, helping and soothing 1.3 million vulnerable people.     Source:   Marie-Claude Forget Conseillère en communications et consultations publiques Communauté métropolitaine de Montréal Phone : 514 350-2550   Marie Vaillant Director of Communications Information and Referral Centre of Greater Montréal (IRCGM) Phone : (514) 527-1388, extension 215 Cellular phone : (514) 889-9535 marie.vaillant@info-reference.qc.ca   Annick Gagnon, Public Relations Counsellor 514 288-1261, extension 242 gagnona@centraide-mtl.org