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What is ÉMMIS?
Are you experiencing social cohabitation problems in streets, alleys or parks?
The mobile social mediation and intervention team (ÉMMIS) is composed of social facilitators, who travel in pairs to provide support in the event of tense situations in public spaces.
Its goal is to defuse conflict onsite by facilitating dialogue, without judgment or force.
ÉMMIS is a project of the Ville de Montréal carried out with financial support from the Quebec government.
It all starts with a call to 211
Our advisors receive your request, assess the situation, and forward it to ÉMMIS when appropriate.
The 211 phone and chat services and ÉMMIS are available 24 hours a day, 7 days a week in all 19 boroughs of Montreal.
Is the situation difficult to assess? Dial 211 for guidance.
When and why call the team?
The team only responds to situations that:
are non-urgent (not dangerous, violent or criminal);
occur in public areas (streets, alleys, parks, sports fields, shops);
affect social cohabitation (problems related to sharing public space, incivility or abnormal behaviour).
Depending on the situation, the team can provide:
mediation to de-escalate conflicts;
references to appropriate resources for the people involved;
prevention and awareness;
one-time assistance to vulnerable people.