COVID-19 : Information and Essential Resources
REMINDER OF 211 GREATER MONTRÉAL’S MISSION
211 Greater Montréal’s mission is helping through information. We refer callers towards socio-community resources near their home that can meet their needs: food and material aid, homecare services, services for seniors and newcomers, support to families….you can also consult our online directory which houses 5000 socio-community organizations here: https://www.211qc.ca/en
We have prepared a non-exhaustive list for you that could be useful during this time of crisis.
Vaccination
The COVID-19 vaccination campaign is underway. For more information and to make an appointment, visit quebec.ca/vaccincovid
Useful information on COVID-19 in Québec:
https://www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/
Useful information on COVID-19 in Canada:
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
- The Québec Government’s information hotline on COVID-19 available Monday to Friday from 8:00 am to 6:00 pm: 1-877-644-4545
- The Canadian Government’s information hotline on COVID-19: 1-833-784-4397
COVID-19 and health
Many of you have been calling 211 Greater Montréal to get information on COVID-19 or to make an appointment with a clinic. We understand you are worried, however, 211 cannot answer questions related to your health nor can we make appointments for you with a COVID-19 screening clinic and we cannot ensure a psychosocial follow-up either. You must follow the guidelines established by the ministère de la Santé et des Services Sociaux (MSSS). Please call one of these two phone numbers:
- The Québec Government’s information hotline on COVID-19 available Monday to Friday from 8:00 am to 6:00 pm: 1-877-644-4545
- Info-Santé: 8-1-1.
- Info-Social: 8-1-1, ext. 2.
To make an appointment with a clinic: please call 811 first. They will advise and direct you to the best resource.
Physical and mental health, prevention:
Self-care guide, published by the MSSS: https://publications.msss.gouv.qc.ca/msss/en/document-002492/
Taking care of our mental health: https://www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/stress-anxiety-and-depression-associated-with-the-coronavirus-covid-19-disease/
Symptoms to watch out for: cough, fever, difficulty breathing, sudden loss of smell and taste without nasal congestion.
Treatment: No specific treatment for COVID-19 exists right now. However, support treatments may be given.
Most people with COVID-19 recover on their own.
How to protect yourself:
- Cough into your elbow.
- Throw your tissues in the trash.
- Wash your hands.
- Isolate yourself if you have symptoms
- Keep a minimum distance of 2 metres away from others.
- 14-day isolation period for all travellers back from their trip.
- A ban of all social gatherings and a restriction on all non-essential travel.
National Institute of Public Health of Québec
Laboratory Guide FRENCH ONLY: https://www.inspq.qc.ca/lspq/repertoire-des-analyses/coronavirus-sars-cov-2covid-19-detection-taan-sur-specimen-clinique
Follow the recommendations for COVID-19 for all handling and preparing of samples to be analysed.
Help for workers, immigration and other resources:
Help for workers:
- Canada Emergency Response Benefit Form: https://www.canada.ca/en/services/benefits/ei/cerb-application.html
- Help for workers in Québec: https://www.quebec.ca/en/government-assistance-programs-covid19/
- Temporary Aid for Workers Program: https://www.quebec.ca/en/family-and-support-for-individuals/financial-assistance/temporary-aid-for-workers-program/
Immigration:
- Graphics and posters of health recommendations translated into 16 languages: http://www.immigration-quebec.gouv.qc.ca/en/informations/news/news-2020/covid-19-images.html
- Recommendations from the Federal Government regarding immigration, welcoming refugees and authorized entries into Canada: https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
- Health news for travellers (French only): https://www.inspq.qc.ca/sante-voyage/surveillance
Volunteering and contributing:
- Je contribue: if you are a former healthcare worker able to help: https://jecontribuecovid19.gouv.qc.ca/Inscription.aspx
- Je bénévole: online platform for volunteering: https://www.jebenevole.ca/
- To give blood: https://www.hema-quebec.qc.ca/index.en.html
Other Resources:
New coronavirus (COVID-19): Situation report
World Health Organization (WHO)
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports