centre d'assistance et d'accompagnement aux plaintes - lanaudière
Assistance and accompaniment for people who wish to file a complaint regarding services that they have had or should have received in the health and social services network.
* Public establishments: CLSC, hospitals, residential and extended care centres, youth centres, rehabilitation centres.
* Intermediate resources: chartered or self-financed private residences, family resources.
* Community organizations in the health and social services sector, or operating a function or activities for the ASSS: pre-hospital emergency services, ambulance services.
* Information and assistance to tenants of private residences for seniors (RPA) to formulate a complaint and accompaniment in the complaint process.
health and social services network users, tenants in private seniors' residences
Monday to Friday 8h30 to 12h00 and 13h00 to 16h30
by phone or email