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centre d'assistance et d'accompagnement aux plaintes - montréal island

CAAP - Île de Montréal
4900 Jean-Talon Street West, Suite 210, Côte-des-Neiges—Notre-Dame-de-Grâce, Montréal, QC, H4P 1W9
514 861-5998 www.caapidm.ca
Montréal Island
users of health and social services: CLSCs, CHSLDs, rehabilitation centres, youth centres, ambulatory services, hospitals, private senior residences, families or foster homes, intermediate resources, community organizations
icon - Accessible aux fauteuils roulants
icon - Stationnement pour personnes handicapées
211 LOCAL PARTNERS

Services

Advocacy of rights for users of the health and social services network.

* Information and referral.

* Support and consultation.

* Assistance in formulating a complaint and accompaniment in the complaint process.

* Information and assistance to tenants of private residences for seniors (RPA) to formulate a complaint and accompaniment in the complaint process.

* Assistance to facilitate the amicable settlement of a dispute with a landlord of private residences for the elderly or of a dispute following an application to the Administrative Housing Tribunal.

Details on the service offer

*

Eligibility

users of health and social services: CLSCs, CHSLDs, rehabilitation centres, youth centres, ambulatory services, hospitals, private senior residences, families or foster homes, intermediate resources, community organizations

Schedule

Monday to Friday 8h30 to 17h00, Friday by appointment

Fees

none

Coverage area

Montréal Island

Languages offered

English, French

Documents required

none

Categories:

; Justice and Advocacy - Consumer protection and complaints ; Justice and Advocacy - Advocacy groups ; Seniors - Seniors' Advocacy and Assistance Associations