office de la protection du consommateur

Services
INFORMATION TEMPORAIRE : Covid-19: they are working with reduced staff: the waiting time on the phone will thus be longer than usual. Service counters are closed. Information online linked to Covid: https://www.opc.gouv.qc.ca/consommateur/bien-service/voyage/fonds-indemnisation/covid-19/ (only in French). 18/03/2020 SG
Responsible for enforcing four laws: Consumer Protection Act, Travel Agents Act, Act respecting the collection of certain debt, Act respecting prearranged funeral services and sepulture.
* Education, information and reception of complaints from consumers.
* Represents the interests of consumers in dealings with public organizations operating in Québec, Canada and worldwide.
* Fosters concerted action among stakeholders of the consumer market (consumers, merchants and the associations representing them).
* Permit delivery for itinerant sellers.
Eligibility
consumers and stakeholders of the consumer market
Schedule
office: Monday, Tuesday, Wednesday and Friday 8h30 to 12h00 and 13h00 to 16h30, Thursday 9h30 to 12h00 and 13h00 to 16h30, telephone service: Monday, Tuesday, Wednesday and Friday 8h30 to 16h30, Thursday 9h30 to 16h30
Coverage area
Province of Québec
Languages offered
English, French
Mailing address
5199 Sherbrooke Street East, Wing A, Suite 3671, Rosemont-La Petite-Patrie, Montréal, H1T 3X2
Toll free
1 888 672-25561 888 OPC-ALLO
Business line
514 253-6556Greater Montréal
Other phone (1)
514 253-6556Greater Montréal
Legal Status
provincial government agency
Funding
provincial