Responsible for enforcing four laws: Consumer Protection Act, Travel Agents Act, Act respecting the collection of certain debt, Act respecting prearranged funeral services and sepulture.
* Education, information and reception of complaints from consumers.
* Represents the interests of consumers in dealings with public organizations operating in Québec, Canada and worldwide.
* Fosters concerted action among stakeholders of the consumer market (consumers, merchants and the associations representing them).
* Permit delivery for certain merchants, including itinerant sellers.
Details on the service offer
Covid-19: Service counters are closed. Waiting time on the phone may be longer than usual. Online information linked to Covid: www.opc.gouv.qc.ca/en/consumer/topic/covid-19 14/04/2021
consumers and stakeholders of the consumer market
office: Monday, Tuesday, Wednesday and Friday 8h30 to 12h00 and 13h00 to 16h30, telephone service: Monday to Friday 8h30 to 12h00 and 13h00 to 16h30
Province of Québec