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office de la protection du consommateur

OPC
5199 Sherbrooke Street East, Wing A, Suite 3671, Rosemont—La Petite-Patrie, Montréal, QC, H1T 3X2
1 888 672-2556
www.opc.gouv.qc.ca
Province of Québec
consumers and stakeholders of the consumer market
icon - Accessible aux fauteuils roulants

Services

INFORMATION TEMPORAIRE : Covid-19: they are working with reduced staff: the waiting time on the phone will thus be longer than usual. Service counters are closed. Information online linked to Covid: https://www.opc.gouv.qc.ca/consommateur/bien-service/voyage/fonds-indemnisation/covid-19/ (only in French). 18/03/2020 SG

Responsible for enforcing four laws: Consumer Protection Act, Travel Agents Act, Act respecting the collection of certain debt, Act respecting prearranged funeral services and sepulture.

* Education, information and reception of complaints from consumers.

* Represents the interests of consumers in dealings with public organizations operating in Québec, Canada and worldwide.

* Fosters concerted action among stakeholders of the consumer market (consumers, merchants and the associations representing them).

* Permit delivery for itinerant sellers.

Eligibility

consumers and stakeholders of the consumer market

Schedule

office: Monday, Tuesday, Wednesday and Friday 8h30 to 12h00 and 13h00 to 16h30, Thursday 9h30 to 12h00 and 13h00 to 16h30, telephone service: Monday, Tuesday, Wednesday and Friday 8h30 to 16h30, Thursday 9h30 to 16h30

Coverage area

Province of Québec

Languages offered

English, French

Categories:

; Employment and Income - Business development ; Justice and Advocacy - Consumer protection and complaints