INFORMATION TEMPORAIRE : Covid-19: they are working with reduced staff: the waiting time on the phone will thus be longer than usual. Service counters are closed. Information online linked to Covid: https://www.opc.gouv.qc.ca/consommateur/bien-service/voyage/fonds-indemnisation/covid-19/ (only in French). 18/03/2020 SG
Responsible for enforcing four laws: Consumer Protection Act, Travel Agents Act, Act respecting the collection of certain debt, Act respecting prearranged funeral services and sepulture.
* Education, information and reception of complaints from consumers.
* Represents the interests of consumers in dealings with public organizations operating in Québec, Canada and worldwide.
* Fosters concerted action among stakeholders of the consumer market (consumers, merchants and the associations representing them).
* Permit delivery for itinerant sellers.
consumers and stakeholders of the consumer market
office: Monday, Tuesday, Wednesday and Friday 8h30 to 12h00 and 13h00 to 16h30, Thursday 9h30 to 12h00 and 13h00 to 16h30, telephone service: Monday, Tuesday, Wednesday and Friday 8h30 to 16h30, Thursday 9h30 to 16h30
Province of Québec