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office de la protection du consommateur

OPC
5199 Sherbrooke Street East, Wing A, Suite 3671, Rosemont—La Petite-Patrie, Montréal, QC, H1T 3X2
1 888 672-2556 www.opc.gouv.qc.ca/en
Province of Québec
consumers and stakeholders of the consumer market
icon - Accessible aux fauteuils roulants
211 LOCAL PARTNERS

Services

Responsible for enforcing four laws: Consumer Protection Act, Travel Agents Act, Act respecting the collection of certain debt, Act respecting prearranged funeral services and sepulture.

* Education, information and reception of complaints from consumers.

* Represents the interests of consumers in dealings with public organizations operating in Québec, Canada and worldwide.

* Fosters concerted action among stakeholders of the consumer market (consumers, merchants and the associations representing them).

* Permit delivery for certain merchants, including itinerant sellers.

Details on the service offer

Covid-19: Service counters are closed. Waiting time on the phone may be longer than usual. Online information linked to Covid: www.opc.gouv.qc.ca/en/consumer/topic/covid-19 14/04/2021

Eligibility

consumers and stakeholders of the consumer market

Schedule

office: Monday, Tuesday, Wednesday and Friday 8h30 to 12h00 and 13h00 to 16h30, telephone service: Monday to Friday 8h30 to 12h00 and 13h00 to 16h30

Coverage area

Province of Québec

Languages offered

English, French

Categories:

; Justice and Advocacy - Consumer protection and complaints ; Employment and Income Support - Business development