ombudsman for banking services and investment
OSBI
20 Queen Street West, Suite 2400, Toronto, Toronto, ON, M5H 3R3

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Resolves disputes between participating banking services and investment firms and their customers if they can't solve them on their own.
* Free services to customers.
* May recommend compensation up to a maximum of $350,000.
* Complaints form: consumerportal.obsi.ca/public/inquiries/inquiry
Must first complain to the firm involved.
Monday to Friday 8h00 to 17h00
Canada
English, French
fill-up the form on the website
20 Queen Street West, Suite 2400, Toronto, Toronto, M5H 3R3
1 888 451-4519
416 287-2877
non-profit organization
self-financing
2023-09-06