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ombudsman for banking services and investment

OSBI
20 Queen Street West, Suite 2400, Toronto, Toronto, ON, M5H 3R3
1 888 451-4519 www.obsi.ca/en
Canada
icon - Accessible aux fauteuils roulants

Services

Resolves disputes between participating banking services and investment firms and their customers if they can't solve them on their own.

* Free services to customers.

* May recommend compensation up to a maximum of $350,000.

* Complaints form: consumerportal.obsi.ca/public/inquiries/inquiry

Details on the service offer

Must first complain to the firm involved.

Schedule

Monday to Friday 8h00 to 17h00

Coverage area

Canada

Languages offered

English, French

Application process

fill-up the form on the website

Categories:

; Justice and Advocacy - Consumer protection and complaints ; Employment and Income Support - Budget management and consumption