Starting today, the 211 service that refers and informs citizens of the socio-community services and programmes in their area, is available across Québec. Thanks to this implementation, the 40% of Quebecers who do not yet have access to this service will now be able to call 211 to find resources that are close by. This deployment is made possible thanks to the assistance of the Emergency Community Support Fund, an Employment and Social Development Canada programme put in place to support the community sector during the COVID-19 pandemic.
Everyone in Canada will soon have access to 211, a free, confidential information navigation service that connects people to critical government and community-based health and social services in their community thanks to funding from the Government of Canada.
211 Greater Montreal has reached the 100 000 calls milestone, demonstrating its key role as a helpline in the community and social support. More than two years following its launch in the Communauté métropolitaine de Montréal, many citizens, as well as, professionals within the health and social services field, community organizations and elected officials have all embraced this easy-to-remember, three-digit number: 2-1-1.
The 211 Greater Montreal information and referral service is accessible in over 200 languages, using an interpretation service by videoconferencing. This allows for information about available community resources to be shared with individuals who do not speak English or French. During this health and economic crisis, it is important that no one is left behind.
by: 211 Team, reviewed by the Commission des services juridiques
The 211 service, which puts citizens in touch with local community organizations and public services, is celebrating National 211 Day to highlight its impact on communities. 211 Greater Montreal, in operation since 2018, is becoming increasingly well known to residents looking for help to deal with difficult or precarious situations and can be proud of its first two years of service.