What is 211?

211 is an easy to remember (2-1-1) information and referral service available 7 days a week, from 8 am to 6 pm, 365 days a year, which will eventually be open 24 hours a day.

211 Community resources directory is also available on the web. In collaboration with community organizations, all information on social and community resources is updated annually.

With the help of statistics from calls and web frequency, 211 sheds a light to government officials and decision-makers on social needs and in determining missing resources that are needed.

An essential service

  • 211 service helps curb poverty and social exclusion, giving the people with non-urgent social needs rapid information on the social and community resources that will help them find solutions to move beyond their precarious situations.
  • 211 is a free service, largely accessible especially for low-income people, seniors and newcomers.
  • 211 is an ally of other N11 services:
Information and referral on community, public and parapublic services
311 City services and its districts
Info-Santé (option 1) — information on health, and Info-Social (option 2) — psychosocial interventions



In keeping with its information and referral mission since 1956, 211 is managed by the Information and Referral Centre of Greater Montréal. For more information on the Centre, consult our website: www.info-reference.qc.ca

211 Services



7 days, 8 am to 6 pm (Laval, MRC de l'Assomption, MRC Thérèse-De Blainville)


Online Directory

Responsive Web Design (Laval, Montréal, MRC de l'Assomption, MRC Thérèse-De Blainville)


Social Analysis

Statistical reports on met and unmet needs (Laval, MRC de l'Assomption, MRC Thérèse-De Blainville)

  • 3 digit number - easier access for vulnerable groups (seniors, immigrants, low-income people)
  • Multilingual support (200 languages)
  • Information and referral service on social and community services
  • Personalized response by Information & Referral Specialists
  • Proximity service for citizens
  • Fully bilingual site
  • Geolocation of agencies and programs
  • Annual verification of agencies' information
  • Search by organization name, categories or keywords
  • Detailed record of the services of each organization
Detailed reporting:
  • Caller profile
  • Unmet needs
  • Agencies and programs referred
  • Area served by agencies

211 Greater Montréal Territory

In red: 211 complete telephone and web service

In green: 211 web service only - phone on April 1, 2018

211 in Québec

211 is implemented in Québec since 2008 in the Capitale-Nationale and the Chaudière-Appalache regions, and since 2012 in the MRC Haute-Yamaska. These regions are served by the Centre d'information et de référence de la Capitale Nationale et de Chaudière-Appalaches.

In the Greater Montréal, 211 was launched in Laval in October 2016, in the MRC de l'Assomption in April 2017 and in the MRC Thérèse-De Blainville in October 2017. Since December 2016, the 211 web service is available for Montréal. It is expected that 211 will be lauched on April 1st 2018 in all the Metropolitan Community of Montréal area and the MRC Vaudreuil-Soulanges. These regions are served by the Information and Referral Centre of Greater Montréal.

211 in Canada

The 211 licence was reserved by the CRTC for Canadian information and referral centres in  2001.  InformCanada,  that regroups the Canadian information and referral centres, and United Way/ Centraide Canada received from the CRTC the authorization to reserve a 211 phone number for the Canadian information and referral centres.

211 is already implanted in 7 Canadian provincesBritish ColumbiaAlbertaSaskatchewanManitobaOntarioQuébec and Nova Scotia. Pilot projects are also in progress in New Brunswick and Nunavut.

Finally, 211 is in operation in the United States since 1996 and today more than 246 million Americans (90% of the population), in 50 states, have access to its service.