211 Module – Attendant Services and Accompanied Transport

This module was developed in collaboration with the organization PIMO as part of the project Attendant Services in Support of Senior Mobility (Accompagner pour soutenir la mobilité des aînés) which aims to roll out the model developed with Montreal Attendant Services Board for attendant services offered in the region.

Its primary goal is to provide quick and easy referencing to best meet the service needs of Montrealers given existing resources. 211 also added to its module resources that serve the Greater Montreal area for the regions of Laval, Lanaudière, Laurentides and Montérégie.

This platform makes it possible to search for an attendant service, with or without transportation, for medical reasons or other reasons (e.g. utilitarian activity, leisure or civic activity).

If you are using the service for the first time, please read the information below.

Main partner for this project:

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PLEASE CHOOSE WHAT YOU NEED :

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For more information, call 211

Island of Montreal users - If you are 65 years old or older, do not meet the criteria for volunteer resources OR if these resources cannot offer you the service you currently need, you can request PIMO’s attendant services ($25 annual membership fees, vehicle and parking fees are the responsibility of the user).

UsersCaseworkers
REQUEST SERVICESREFER A USER
Contact PIMO at 514-288-9775 (ext. 103) or on the web at www.pimo.qc.ca

Island of Montreal users - If you do not meet the criteria for volunteer resources OR if these resources cannot offer you the service you currently need, you can request PIMO’s attendant services ($25 annual membership fees).

UsersCaseworkers
REQUEST SERVICESREFER A USER
Contact PIMO at 514-288-9775 (ext. 103) or on the web at www.pimo.qc.ca

Island of Montreal users - If you are 65 years old or older, do not meet the criteria for volunteer resources OR if these resources cannot offer you the service you currently need, you can request PIMO’s attendant services ($25 annual membership fees, vehicle and parking fees are the responsibility of the user).

UsersCaseworkers
REQUEST SERVICESREFER A USER
Contact PIMO at 514-288-9775 (ext. 103) or on the web at www.pimo.qc.ca

Attendant Services

With a database of information on 60 organizations spread over the Montreal area and more than 110 organization for the Greater Montreal area, the module was designed to refer individuals to the resources closest to them.

With a few exceptions, the vast majority of the resources listed are working with volunteers. Attendant services offered are free, except when transportation is included. In this case, varied fees are required. Check the “fees” field for full details.

PIMO, offering specialized attendant services, works in complementarity with the voluntary sector. PIMO serves only Montrealers who cannot be served by the voluntary sector. Attendants are employees trained to accompany people with different limitations. Services are free of charge, except when it includes transport for which charges are requested.

In all cases, the fees charged to the user for transportation are used to cover the costs of the vehicle and parking. In accordance with the Act respecting transportation services by taxi, the cost of the vehicle must not exceed the maximum rate set by the Government of Canada.

Other resources may require additional fees. They are offered as alternatives when there is no free attendant service available.

Definitions

Attendant Services

The dictionary defines “attendant services” as “physical assistance with routine activities of daily living which a person with physical disabilities cannot perform.”

In their context, the Montreal Attendant Services Board have the following definition which is almost identical to the one in the policy À part entière (2009).

“It is an occasional or regular service provided by an individual, aimed at minimizing the impact of a person’s functional disabilities and overcoming or eliminating the physical and social obstacles they encounter, so s/he can fully participate in activities and services s/he needs and be part of society.” (Montreal Attendant Services Board, 2002.)

More specifically, attendant services present itself:

"... in the form of assistance or standing in. Through assistance, the person is supported in carrying out his or her activities, including communication assistance, personal assistance, travel assistance, etc. Standing in is to act in the place of the person who cannot do it alone. Standing in is usually used for communication, routine activities, or maintaining the safety of the person when assistance is insufficient." (À part entière, p. 55)

 

Volunteer Accompanied Transportation

The Fédération des centres d’action bénévoles du Québec defines volunteer accompanied transportation as follows:

Volunteer accompanied transportation services can be defined as transportation carried out by a volunteer driver as part of the activities of a community organization duly recognized by the Health and Social Services Agency. Accompanied transportation, as its name suggests, aims to accompany anyone who needs physical support, comfort or supervision and cannot rely on his/her network to get help. This service aims primarily to satisfy the accompaniment needs an individual might have.” (Canevas pour l’établissement d’une politique, 2014)

Some organizations offer volunteer transportation for specific services such as groceries or shopping. Read the Services field carefully for the listed organizations which specifies the type of services offered.

 

VOLUNTEER ACCOMPANIED TRANSPORT FOR MEDICAL REASONS

Often prioritized because of a lack of resources, accompanied transport for medical reasons usually include accompanied transportation to the following services:

  • Institutions and organizations in the health and social services sector (private or public)
  • Health professionals (doctor, optometrist, …)

How the module works

  • First, the user (or their representative) must specify the need: attendant services, accompanied transport or accompanied transport for medical reasons.
  • Secondly, the user (or their representative) is asked to specify in which city or borough the user lives.
  • The system will then suggest organizations near the user’s home that can meet the user’s needs.
  • The user (or their representative) is invited to read the criteria of each organization and contact, depending on the case, the chosen resource.

 

Using PIMO Services for Users Residing on the Island of Montreal

If you meet any of these conditions:

  • You (the user) do not meet the criteria for the volunteer resources which are offered to you OR
  • You have contacted the suggested volunteer resources relevant to your needs, but they cannot offer you the service you currently need.

You can use PIMO’s free attendant services (except for the annual fees of $25 and vehicle fees if the service includes transportation). Caseworkers who make a request for a user must complete the “Refer a User” form. Remember that PIMO attendants are not volunteers.

 

Users Caseworkers
REQUEST SERVICES REFER A USER
Contact PIMO at 514-288-9775 (ext. 103) or on the web at www.pimo.qc.ca

Consult the map for accompanied transport services

 

Attendant services, accompanied transport service and accompanied transport for medical reasons in the Greater Montréal.