Helplines and Talk Lines in Greater Montreal

By: 211 Team

For the suicide prevention line call 1 866 APPELLE.

Many community organizations in Quebec offer free, anonymous and confidential telephone listening services. Talk lines and helplines are intended to break the isolation by allowing someone to share his or her psychological situation with another person.

Some lines are general, which means that the organization is not specialized in any particular area and responds to all listening requests. Other helplines are specialized for a specific clientele (youth, seniors, LGBTQ, etc.) or a specific subject (mental health, bereavement, addictions, etc.). If a specialized helpline meets your needs and serves your territory, try this service first, otherwise the general lines will help you.

In many organizations, this service is provided mainly by volunteers, but other organizations rely on counsellors, particularly for specialized lines. In all cases, counsellors and volunteers are trained to, among other things, learn the basics of active listening to provide empathic and nonjudgmental help.

Although most helplines offer services only by phone, some are also offering help via chat, text messages or email.

List of general talk lines and specialized helplines

The following list presents the different types of general and specialized helplines in Greater Montréal:

Organization

Coverage area

Hours

Service languages

Phone

General Talklines / Warmlines

Carrefour le Moutier

Montérégie

Mon-Fri 9 am-5 pm

English, French, Spanish

450 679-7111

Centre d'écoute de Laval

Laval, North Shore

24/7

English, French

450 664-2787

Centre d'écoute et de référence multi-écoute

Greater Montréal

Mon-Fri 9 am-12 pm and 1 pm-5 pm

English, French, Arabic, Spanish, Persian, Russian

514 737-3604

Centre d'écoute et d'intervention face à face

Greater Montréal

Mon-Fri 9 am-5 pm

English, French

514 934-4546

Centre d'écoute le Havre

Greater Montréal

Mon-Fri 9 am-5 pm

French

514 982-0333

Écoute Entraide

Québec province

7 days, 8 am - 0pm

French

514 278-2130

McGill Students' Nightline

Québec province

7 days, 6 pm-3 am (closed during the summer)

English

514 398-6246

Tel-Aide

Greater Montréal

24/7

English, French

514 935-1101

Tel-Aide région de Valleyfield

Suroît region

Mon-Fri 8 am-9 pm, Sat-Sun 8 am-3 pm

French

450 377-0600

Tel-Écoute

Greater Montréal

7 days, 10 am-10 pm

French

514 493-4484

UQAM - Centre d'écoute et de référence

Greater Montréal

Mon-Fri 9 am-5 pm (closed during the summer)

English, French, Spanish

514 987-8509

Youth Helplines

 Logo Kids Help Phone

Canada

24/7

English, French

1 800 668-6868

Text: 686868

Chat

 

Québec province

24/7

English, French

1 800 263-2266

Text: 514 600-1002

Chat

Parents Helpline

 Ligne Parents

Québec province

24/7

English, French

1 800 361-5085

Chat

Seniors and Caregivers Helplines

Centre d'écoute Montérégie, Briser l'isolement chez les aînés

Montérégie

Mon-Fri 9 am-12 pm and 1 pm-4 pm

English, French

450 658-8509

 Tel-Aînés

Greater Montréal

7 days, 10 am-10 pm

French

514 353-2463

 Caregiver Support (L'appui)

Greater Montréal

Mon-Fri 8 am-8 pm

English, French

1 855 852-7784

 Ligne aide abus aînés

Québec province

7 days, 8 am-8 pm

English, French

1 888 489-2287

LGBTQ Helplines

INT_LogoENG_noir2.png

Québec province

24/7

English, French

1 888 505-1010

Text: 1 888 505-1010

Chat

 Logo Aide aux Trans du Québec

Québec province

24/7

English, French

1 855 909-9038

Domestic Violence and Sexual Assault Helplines

Logo SOS Violence Conjugale

Québec province

24/7

English, French

1 800 363-9010

Ligne-ressource provinciale sur l'agression sexuelle of the :

Logo CVASM

Québec province

24/7

English, French

1 888 933-9007

Addiction Helplines

DAR_engcoul.jpg

Québec province

24/7

English, French

1 800 265-2626

JAR_eng_coul.jpg

Québec province

24/7

English, French

1 800 461-0140

Mental Health Helplines

Logo ANEB

Québec province

Mon-Fri 8 am-3 am

English, French

1 800 630-0907

Québec province

Mon-Fri 9 am-9 pm

French

1 866 922-0002

Logo Revivre

Québec province

Mon-Fri 9 am-5 pm

English, French

1 866 738-4873

Bereavement Helpline

 Ligne d'écoute 1 888 LE DEUIL

Québec province

7 days, 10 am-10 pm

French

1 888 533-3845

Helpline on Sport Violence

Logo_SportAide

Québec province

24/7

English, French

1 833 211-2433

Helpline on Prostitution

Logo Concertation des luttes contre l'exploitation sexuelle

Greater Montréal

Mon-Fri 9 am-5 pm

French

514 750-4535

Montréal

Mon, Wed, Thu, Fri 11 am-5 pm

English, French

514 285-8889

 

Association

The Association des Centres d'écoute téléphonique du Québec is a group that aims to promote and recognize the social contribution of Talk line and helpline centers in Quebec.